Delivery Delays: COVID-19

IMPORTANT UPDATE

Due to coronavirus we anticipate our Online Store may face delivery delays both domestically and internationally.

- Expect longer dispatch timeframes for standard orders from our warehouse.

We apologise for the inconvenience and appreciate your understanding during this time.

Domestic

Australia Post is currently experiencing high volumes of parcels through their network. At the moment please allow 7 business days after their quoted delivery date.

If you are based in Victoria, please note that since Stage 4 restrictions have come into effect that there are further delays and Australia Post is working on getting your parcel to you.

For further information on domestic shipping please check the Australia Post website here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus.

If your delivery is late please submit an enquiry with Australia Post by visiting the following link: https://helpandsupport.auspost.com.au/s/missing-or-lost-item

Please have your tracking number ready.

International

Certain areas may be affected by delays of up to 15 business days.

If you are located outside the affected areas and are looking to place an order via our website, please understand that there may be delays on receiving your order.

Have another question? Email us!
hello@carefactorau.com

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