Shipping and Returns

Shipping and Delivery

How long does it take for my parcel to be packed and dispatched from date of order?
We use Australia Post for all standard deliveries within Australia. Orders are processed and dispatched within 48 hours of the order being placed (except weekends and public holidays). Any order placed on a weekend or public holiday will be processed the next business day.

How long does standard shipping take?

3-5 business days for metropolitan areas within Australia and 5-8 business days for regional areas within Australia.

How long does Express shipping take?

2-3 business days for metropolitan areas within Australia and 3-5 business days for regional areas within Australia.

What about international shipping?

Due to the current situation with freight and postage delays caused by COVID19 we are hesitant to quote postal dates as each country and regions are experiencing varied levels of restrictions on goods being imported and exported.
If you still have not received your items please contact us via the form below.

 


 

Returns Policy

What if the product is not what you were expecting or is the wrong size?
  • Full price & sales* items can be returned for a full refund less shipping within 30 days of receipt of product.

  • All product returns must be received in unworn condition, with all packaging and original receipts of purchase included. 

Disclaimer: CARE FACTOR AU reserves the right to refuse returns that do not comply with the company standards and will return the garments at the customers expense.

 


 

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Size Chart