WHAT YOU NEED TO KNOW

Shipping Information

Due to COVID-19 restrictions and delays, we will only be dispatching orders from Monday to Friday, so don't be alarmed if you do not get your shipping confirmation over the weekend.

*In the unlikely event that you do not receive your order after the stated delivery timeframe, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking.*



Privacy Policy

This Privacy Policy outlines how we manage your personal information once collected via registering to our subscription services or making a purchase from www.carefactorau.com.

We may collect your personal data directly or indirectly from you, for example when you: register to our mailing list, purchase from our website or if you contact us directly through our contact platforms (Facebook, Instagram and our Website).

If you subscribe to our mailing service you can 'opt out' by simply replying to us and you will be taken from our mailing list.

When you purchase anything from our website we collect your name and mailing address to fulfil any orders placed through the site, payment information, arranging shipping and provision of invoices. 

It is important to retain certain information from you so we can screen our orders for potential risk or fraud and in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

For further information please visit http://www.shopify.com/legal/privacy.


 

What is your Returns Policy?

These must be followed in order to return or exchange any orders purchased from CARE FACTOR AU:

-  Products must be returned within 14 days of purchase within Australia. 

-  Due to current COVID-19 restrictions and delays with freight delivery times we are not offering international shipping returns.

- All original tags and invoice(s) must be provided with the garments in unworn, unwashed condition. (If tags are not provided and no longer attached, the garment will be deemed worn and no refunds will apply).

CARE FACTOR AU reserves the right to deny or exchange if the garment in question does not meet our returns policy requirements once it has been assessed. If a returned item is denied, the goods will be returned to the customer at the customers expense.



Contacting Us

In the event of any query or complaint in connection with the information we hold about you, please email hello@carefactorau.com

Size Chart